Job Vacancy: NSPCA Longford – Head of Centre

Job Description – National SPCA Head of Centre Longford

Job Title: National SPCA Head of Centre Longford

Location: NSPCA Longford, N39 X257

Reports to: Director of Operations

The NSPCA Head of Centre Longford plays a pivotal role in helping us take the organisation to the next level in the rescue, rehabilitation, and rehoming of animals in our care. This role presents a unique opportunity for a passionate leader to make a lasting impact on the lives of animals and lead a dedicated team in achieving our mission.

This role requires an amount of physical labour in conditions that may be difficult and uncomfortable, involving both indoor and outdoor working.

It also requires the ability to handle difficult and sometimes distressed animals, as well as working with animals that have been subject to cruel treatment.

Principal duties and responsibilities of this role include:

Centre and Animal Management:

To manage the allocation of suitable accommodation at the Centre for all animals, their daily care, feeding, medication, handling, training and hygiene.
Liaising with Inspectors on admission of animals and record keeping.
Overall responsibility on the admission, assessment, and responsible rehoming of all animals at the Centre in conjunction with the supervisor as well as the operations and rehoming teams.
Working closely with the contracted veterinary practitioners and the National SPCA veterinary team in all matters affecting the health of animals at the Centre, or animals being admitted, ensuring a high standard compatible with organisational policies and procedures.
To oversee the ordering of all feed, supplies and equipment as may be required for the daily running of the Centre and stock controls of such supplies.
Management and allocation of transportation of animals using company vehicles supplied for the Centre’s use.
Responsibility for decisions regarding the rehoming/fostering of all animals from the Centre in conjunction with the operations and rehoming teams.
Liaising with supervisor/rehoming team on appointed home-checkers.
Responsibility for decisions regarding the outcome for animals not deemed suitable for rehoming in conjunction with the operations team and the veterinary teams.
Responsibility for ensuring that the Centre registers, veterinary records and statistics are kept in line with legislation and company policy in conjunction with the contracted veterinary practitioners, veterinary team and relevant supervisor/staff members.
Maintenance of standard office systems and databases ensuring the Centre is GDPR compliant.
Referral of any complaints which cannot be satisfactorily answered by the National SPCA Head of Centre Longford to the relevant department.
The ability and willingness to represent the National SPCA in the media at the direction of management.

Staffing:

The management of animal care, maintenance and customer service staff as well as volunteers at the Centre, ensuring the delivery of excellent customer service from all customer facing employees.
Ensuring that all staff and volunteers are communicated with and kept informed on all relevant activities.
Allocating duties including work rosters and scheduling of daily work routines required for each area.
Liaising with HR on recruitment, selection, training, development and performance queries of staff.
Ensuring that all staff and volunteers are aware of and trained in relevant standard operating procedures and policies.
Maintaining excellent communication and staff relations through regular staff meetings.
Responsibility for the health and safety of all staff and visitors at the Centre. The initiation of reports in accordance with the reporting of injuries, diseases and dangerous occurrences regulations and safety, health and welfare at work act.
Ensuring that health and safety inspections and risk assessments are carried out on a regular basis.
Ensuring that necessary personal protective equipment (PPE) and a presentable uniform is worn at all times whilst on duty.
Ensuring policies and procedures are in adhered to for the management and support of volunteers including health and safety, training and induction.

Maintenance and Security of Premises:

Responsibility for the security of all buildings and contents at the National Animal Centre including passcodes and keys.
Conducting regular inspections of buildings.
Ensuring that any requirement for maintenance or repair work is referred to the relevant department.
Monitor and report on equipment condition and replacement requirements, escalating issues for consideration to the relevant department.
Overseeing the maintenance of, and development of, the gardens and grounds.
Overseeing the land management of grassland paddocks, including the keeping of fences, hedges, trees, ditches and gates in good repair, to the standard set by the organisation.
Ensuring that all company vehicles are maintained to a high standard.

Key Competencies

Leadership and Direction

Ability to provide clear leadership and direction to individuals and teams, translating organisational priorities into achievable plans and actions.

Communication

Ability to communicate information clearly and confidently. Including adapting messaging for a range of audiences.
Ability to communicate effectively and work collaboratively with the leadership team to ensure that team delivery is aligned with organisational priorities.

People Management and Development

Ability to manage performance through regular feedback and support while addressing issues promptly and fairly.
Developing staff through coaching, mentoring and identifying learning opportunities.

Experience: